Exchange and return policy

You have a period of 30 days from the purchase to make returns or exchanges. If it has been more than 30 days, unfortunately we will not be able to offer refunds or exchanges.

Conditions for Return:

• The item must be unused and in the same condition in which it was received, with its original packaging.
• There are exceptions for certain products, such as intimate items, gift cards, downloadable software, and some health and personal care products.

Requirements for Return:

• A receipt or proof of purchase is required to complete the process.
• Avoid returning your purchase directly to the manufacturer.

Partial Refund Situations:

• In cases of products with obvious signs of use, or any item damaged or missing for reasons not attributable to us.
• Returns made more than 30 days after purchasing the item(s) may also result in partial refunds.

Refund Process:

• Once the return is received and inspected, we will send you an email confirming receipt.
• If approved, we will process the refund to your credit card or original payment method within a certain time frame.

Late or Lost Refunds:

• If you have not received your refund, we suggest checking your bank account and contacting your credit card company before contacting us.

Items on Offer and Exchange Policy:

• Only regular priced items will be refunded; Sale products do not apply for refunds.
• Exchanges are available for faulty or damaged items only, please contact us for more information.

Return Procedure:

• To return a product, contact us through the specified email.
• The customer will be responsible for shipping costs for returns.

Additional Information:

• It is important to follow the instructions provided for returns or exchanges, keeping the item in its original condition.
• Returns that do not meet these conditions may be rejected.
• In cases of order errors or defective products, please contact us within the first 24 hours for a quick solution.